Refund policy
Return & Refund Policy Last updated: November 2, 2026
At Root & Cane, we take immense pride in our 60-year family legacy and the quality of our artisanal confections. Because our products are handcrafted and perishable, we have specific guidelines to ensure your safety and satisfaction.
Perishable Goods (No Returns) Due to strict health and safety regulations regarding perishable food products, we cannot accept physical returns or exchanges. Please do not ship products back to us, as they cannot be restocked or resold.
Damages and Issues We pack our signature gift boxes with care, but we know rough transit can happen. Please inspect your order upon reception. If your package arrives damaged, defective, or if you received the wrong item, we will make it right immediately.
To resolve a damaged order:
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Take a clear photo of the damaged product and the shipping box.
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Email the photos to hello@rootandcane.com within 48 hours of delivery.
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Include your Order Number in the subject line. Once we review the photos, we will gladly issue a full refund to your original payment method or send a replacement box at no cost to you.
The Root & Cane Satisfaction Promise We want you to experience a true culinary discovery. If you are deeply dissatisfied with the quality of your purchase, please contact us at hello@rootandcane.com within 7 days of receiving your order. While we do not offer cash refunds for subjective taste preferences, our team handles these rare instances on a case-by-case basis and will work with you to find a solution, which may include store credit or a replacement of a different confection from our heritage lines.
Refund Processing If a refund is approved for a damaged or missing order, it will be automatically processed back to your original payment method. Please remember it can take 3 to 5 business days for your bank or credit card company to process and post the refund to your account.
Contact Us For any questions regarding your order, please reach out to us at hello@rootandcane.com.