Shipping policy

At Root & Cane, we are committed to ensuring your artisanal confections arrive in the same pristine condition they left our California facility. Because our heritage sweets are handcrafted and temperature-sensitive, we have established the following shipping guidelines to protect the quality of your order.

Order Processing & Shipping Schedule To prevent our confections from sitting in transit facilities over the weekend, we process and ship standard orders Monday through Wednesday.

• Orders placed Wednesday afternoon through Sunday will be carefully prepared and shipped the following Monday.

• Most orders are processed within 1 to 2 business days of receipt.

• You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the weight of your package and the delivery destination. We offer both standard and expedited shipping options.

Please note: Transit times provided at checkout are estimates from the carrier and begin from the date of shipment, not the date the order was placed.

Warm Weather & Temperature Control Our confections—especially our milk-based selections—are best kept at cool, consistent temperatures. During warmer months or when shipping to warmer climates, we utilize protective packaging to ensure your sweets remain intact. If you live in an area experiencing extreme heat, we highly recommend selecting an expedited shipping option. We are not responsible for melting or damage caused by packages left outside in direct heat after delivery.

P.O. Boxes Because our items are perishable and often require rapid delivery, we cannot ship to P.O. Boxes. Please provide a physical residential or commercial address at checkout.

Corporate Gifting & Volume Orders For our B2B partners and high-volume corporate gifting clients, specialized shipping and scheduled delivery dates are available. Please contact us directly at hello@rootandcane.com prior to placing your order so we can coordinate the logistics and ensure a flawless delivery experience for your recipients.

Lost or Stolen Packages Once a package is handed over to the carrier, Root & Cane is not liable for lost, stolen, or delayed shipments. Please ensure your shipping address is correct at checkout and monitor your tracking link so someone is available to receive the package. If your package is marked as delivered but cannot be found, please contact the carrier directly to file a trace.

Contact Us If you have questions about transit times or need to coordinate a specific arrival date for a special event, please reach out to us at hello@rootandcane.com.